Refund policy
Returns
30-day money-back guarantee
If you bought MARVESOL® Rosacea After Care Cream through the website offer, you can try it for 30 days. If you’re not satisfied for any reason, contact us at info@marvesol.com within 45 days of delivery with your order number and we will refund your purchase price.
The guarantee covers your first purchase, is limited to one claim per customer, and you do not need to return the bottle.
Returns For online purchases, Marvesol® will accept merchandise in its original condition for a refund of the purchase price when accompanied by the original invoice.
Return merchandise must be post marked within 30 days from the date of delivery to Marvesol.com or returned to a Marvesol® boutique within the United States. However, all PayPal purchases must be returned exclusively to info@marvesol.com. Online purchases may not be returned or exchanged at Marvesol.com, department stores or other wholesale distributors.
Corporate gifts must be returned exclusively to marvesol.com within 10 days from the date of delivery.
We recommend utilizing the prepaid label included within the package, if for any reason you are unable to locate this prepaid label please email us at marvesol.com. Marvesol® will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, mishandled or damaged (i) prior to acceptance by FedEx, UPS or USPS when utilizing the prepaid label provided by Marvesol® or (ii) in the event that the prepaid label provided by Marvesol® is not used for the return shipment.
Merchandise that has been worn, used, altered or damaged will not be accepted, except where the 30-day money-back guarantee above applies, which covers opened and used products. Each item is shipped with a return tag attached. Returns on these specific items will only be honored if the label remains intact.
Marvesol® reserves the right to refuse the return of any merchandise that does not meet the above return requirements in Marvesol® sole discretion.
Merchandise returned to Marvesol® will be processed within 7-10 business days of receipt. A confirmation email will be sent once your account has been credited. Refunds may only be issued in the same form as was utilized for payment. Please note the original shipping charges incurred at the time of purchase are non-refundable.
For updates regarding your return, please contact info@marvesol.com and include the return tracking number. Emails will be responded to within 1-2 business days.
Made to Order items: upon receiving your order request, a Marvesol® online sales representative will contact you to collect your payment information and confirm the delivery window of your order. Please note that once a made to order has successfully been submitted, it cannot be canceled, modified or returned for a refund.